Privacy Shield Policy

Survey Launch Co.
Most Recent Update: April 10, 2018

Survey Launch Co. ("Survey Launch")

This policy applies to Survey Launch and the Survey Launch domain, surveyentrance.com and related subdomains used to collect, process and/or store Personal Data for the purpose of market research as a service to our clients. Survey Launch complies with the applicable laws and regulations protecting the privacy of Personal Data in all the jurisdictions in which it operates.

Commitment to Privacy

Survey Launch Co. complies with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data. Survey Launch Co. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Purpose

Survey Launch is contracted by its clients to perform data collection through the use of online surveys. Any Personal Data you supply to Survey Launch is used exclusively for legitimate research or statistical purposes.

Survey Launch conducts online survey research for our clients and has no direct relationship with the individuals whose Personal Data it processes. Survey Launch will retain Personal Data we process on behalf of our clients for as long as we are contractually obligated to do so in order to provide services to our clients.

Notice

If you participate in a survey hosted by Survey Launch you may be asked to disclose Personal Data such as your age, your gender, your geographic location, your household size/income as well as your personal opinions on products and/or services relevant to the research being conducted. Any collection of Personal Data is limited to the information that is relevant for the purpose of processing. Your survey responses are held in confidence and combined with other survey participant responses which are shared in aggregate with our clients who commission the data collection.

Choice

Participation in online surveys is voluntary and you may choose whether or not to participate and therefore choose whether or not to disclose any Personal Data. Your responses will be collected and be used solely for the purpose for which they are intended, to conduct market research. Survey Launch will not knowingly collect Personal Data from those under the age of 13 without first getting permission from their parent or guardian.

If you are a customer of one of our clients and would no longer like to be contacted for the purpose of market research surveys you may contact the company that you interact with directly to opt out of future surveys. You may also send an email to privacy@surveylaunch.com to opt out of future surveys and be placed on our internal 'do not contact list'.

Onward Transfer

Survey Launch does not share your Personal Data with anyone outside the course of conducting survey research for our clients. Our clients have sole ownership of all data collected on their behalf. In the course of providing data collection services Survey Launch may employ the use of reputable third party vendors. In such cases third party vendors are obligated to adhere to the Privacy Policies set forth by Survey Launch. Third party vendors are contracted to use the information provided for research and statistical purposes only. No other use of your information is authorized. In cases of onward transfer to third parties of Personal Data of EU or Swiss individuals received pursuant to the EU-U.S. and Swiss-U.S. Privacy Shield, Survey Launch maintains potential liability.

Survey Launch may be required to disclose Personal Data in response to lawful requests from public authorities including to meet national security or law enforcement requirements.

Security

Survey Launch safeguards and protects your Personal Data. We educate our employees and service providers on our Privacy Policy and Principles as well as their roles and responsibilities in complying with them.

Survey Launch maintains and implements a data security program that includes industry standard administrative, technical, physical and operational safeguards designed to:

Survey Launch periodically reviews and enhances our security policies as necessary and only authorized individuals have access to data stored on Survey Launch servers.

However, this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.

Access

Survey Launch takes reasonable steps to ensure that Personal Data is reliable for its intended use, accurate, complete, and current. Survey Launch commits to adherence to this policy for as long as it retains such information.

At any time, you may contact us at privacy@surveylaunch.com to:

Contact

Should you have any questions or complaints regarding any of your Personal Data we process you may contact Survey Launch directly in any of the following ways:

Email: Cathy O'Donnell cathy@surveylaunch.com

Phone: 203-497-2565

Survey Launch Co.
Catherine O'Donnell
5 Science Park
New Haven, CT 06511

Survey Launch will respond to your request within a reasonable time frame, generally within 1-2 weeks.

If you have contacted Survey Launch and feel your requests cannot be resolved with Survey Launch you may contact an alternative, independent resolution body at no cost to you personally. Survey Launch utilizes a non-profit alternative resolution body operated by the Insights Association located in the United States. You may contact that body at the following url: https://www.insightsassociation.org/get-support/privacy-shield-program/privacy-shield-eu-swiss-citizens-file-complaint.

Under certain limited conditions individuals may invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any other Privacy Shield mechanisms. For more information please visit: https://www.privacyshield.gov/article?id=ANNEX-I-introduction

Enforcement

Survey Launch is subject to the investigative and enforcement powers of United States Federal Trade Commission.

Amendments

Survey Launch will periodically make changes to this privacy policy and will post such notifications on its website, http://www.surveylaunch.com/privacyshield/.